Welcome Greetings for separate portals

jkn1
Tera Contributor

Hi All

How can we customise welcome greetings for different portals

example

service portal = Default welcome Greetings(existing one)

customer service portal = Hi  how can i help you

 need custom greetings for separate portals and it should replace default greetings only in customer service portal

 

14 REPLIES 14

Richard Kiss1
Kilo Guru

Hi jkn,

 

Depending on your situation there are different ways to achieve this.

 

If you have one Greeting topic and would like to show different messages, but everything else is the same, then you can use a decision (or a scripted text response) and check the value of the context variable called vaContext.portal. It returns the name of the portal, for example "SP" in Service Portal. You can show different messages based on the result.

Please note, that context variables only works instantly when using Service Portal Agent Chat Configuration. If using legacy methods (embedding the Service Portal widget on the portal page), you have to  add a  sysparm_portal param to the URL.

 

If you want different setup topics for the different portals (maybe you want complete different experiences) then you should create a different chat experience in Conversational Interfaces > Settings >Virtual Agent > Custom Greetings and setup. Here you can create setup/experience profiles and use different topics for different portal pages. The only thing you need to do is to set a condition in your experience profile that says portal is something.

 

I hope this helps,

 

Richard

jkn1
Tera Contributor

Thanks for solution 

i followed the same procedure as mentioned above but iam unable to find  Set conditions in condition field 

Which solution did you follow? The different message in the same topic or the different experience for the different portals?

jkn1
Tera Contributor

different setup topics for the different portals