I responded to a similar post here. To summarize: This is an edge case where a user attempt to contact a live agent, but none of them accept the chat. I'd like to continue on my flow with a variable that tracks that none of the 'available' HD Techs ...
I have a record producer and I have created translation records on "sys_translated" table for questions and question choices. Based on some conditions I am adding and removing options using an Onchange client script, for the added Options through the...
I am following the below code to create an incident from the virtual agent, but I also want to check the user's location and set the assignment group accordingly? Is it possible to achieve? (function execute() { var problemGr = new GlideRecordSecure...
Hello All, I need to find a simple way for an end user to be able to update a date field on an existing Ritm, either on the portal or via a email reply.The issue we have is with a Leaver Request, where the leave date could change after the initial RI...
Hello,I installed "ITSM Virtual Agent Conversations " plugin and "ITSM Virtual Agent Conversations lite" plugin. but i couldn't find "Search knowledge base" topic in my topic list. is there any plugin am missing?version: Vancouver
Hi Everyone, I'm new to using virtual agent and am in the process of trying to set up topics and change the greeting. The out of the box greeting is Hi, I'm your Virtual Agent. Let me know how I can help you today. and I would like to customize this ...
Hi I am trying to change the branding for virtual agent in dev but when i go to /sp mode it does not update. I am saving it and it shows in branding that its updated but not in /sp mode. Can you advise further?
Hello Everyone, We are currently on Utah release and wanted to understand is it possible to hide the 'Show Me everything' button on the Virtual Agent Chat that pops up after the greeting when a conversation starts. Because of the large number of topi...
Hello, everyone! I would like some help with virtual agent! 1) Is it possible within the agent workspace chat to paste images through ctrl + v instead of having to click on the image button and load one that is already saved on my computer? Attached ...
I'm trying to create a Record Action node within a Topic Block, but the only variable available from the "Record" drop-down list is User:This is despite the fact that the number of the record that I actually want to update has been passed through via...
Hi Team,Is it possible to add a END conversation button in teams look like portal Thanks Anil!
Hi, Our company has enabled Now Assit and I'm doing the test for Now Assist Q&A Genius Result. I noticed that when I search with some stop words, it will affect the Genius Results. Is it expected? For example, "install adobe acrobat " and "how to ins...
We have integrated our instance with Teams (Single tenant), now we are looking to connect our dev instance to Teams using self configured bot , can single tenant instance use Self configured app and Pre published app at a time ? Production will be co...
Hi all,I'm trying to test out the Virtual Agent and NLU Service features on my developer instance but running into an issue. I have upgraded my instance to Vancouver and enabled the Virtual Agent service. However, when I navigate to the NLU models co...