Virtual Agent, NLU forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

How to remove the error message on virtual agent

Hi Team, How to remove the error message on virtual agent "I'm having technical issues and won't be able to continue this conversation." I am using Request catalog item, all working good but last dialog box "Alright, I am all set. Do you want me to s...

AnilM99_0-1703760016796.png AnilM99_1-1703760128738.png
AnilM99 by Tera Expert
  • 494 Views
  • 2 replies
  • 0 helpfuls

Resolved! Catalog Client Script

Happy Christmas ServiceNow Community  Can anyone point out where I am going wrong with this catalog client script:-  function onChange(control, oldValue, newValue, isLoading, isTemplate) {    if (isLoading || newValue === '') {       return;    }    ...

Turn off Translation on the Virtual Agent only.

Is there a way that Translation can be disabled for the Virtual Agent, without affecting other parts of the platform?I have a customer that has very minimal translation on their platform, however with no budget for translation within Virtual Agent, a...

Drothery by Giga Guru
  • 1208 Views
  • 3 replies
  • 0 helpfuls

Unable to sync Vocabulary Sources @personName

Unable to sync Vocabulary Sources @personName. showing error  ERR058: Failed to submit training job - reason: There is a configuration or network error. Please contact your system administrator for help or try again. #NLU #VirtualAgent 

nikhil421_0-1702986793866.png
nikhil421 by Tera Contributor
  • 569 Views
  • 1 replies
  • 0 helpfuls

Virtual Agent Landing Page Problem

In my Virtual Agent landing page there seems a problem My virtual agent landing page should like this  For me it is working as expected, but for all the other users it is showing something like this  There is no role related issues also topics is ava...

ritu_saluja_0-1702547118069.png ritu_saluja_1-1702547162852.png

Virtual Agent knowledge is not working

Whenever I attempt to search within the Virtual Agent for a knowledge article or input the article's name, it doesn't display the expected results. Instead, it shows something unrelated. I've been trying to locate the "search knowledge base" Topic, b...

Any idea why I seem unable to adjust VA branding?

Hi, would anyone might have some insight into why I seem to be getting greyed out fields when trying to adjust the branding for VA? We're on Vancouver, and I don't seem to have this issue in prod - but on our dev instance, (where I appear to have the...

Dusty Burns by Tera Contributor
  • 466 Views
  • 2 replies
  • 0 helpfuls