Hello, I am using ServiceNow Virtual Agent as a secondary bot in which I am trying to connect with Live Agent using Virtual Agent API. I have enabled the Synchronous mode for Bot to Bot channel and I can see the response from ServiceNow Virtual Agent...
Hi, Sorry for keep asking questions these past two days. I'm new to VA, please bear with me. In a custom topic block called "contextual search 3", I have a boolean variable called "no search result" that asks the user whether he/she would like to as...
Hi, I was wondering how to create/open a request within VA? I see there's a topic block called "create incident", is there something similar for request? Thanks!
This topic version is not supported on this instance VA NLU topic error Dev And Test version are same but prod version is different: Dev Version: Build tag: glide-vancouver-07-06-2023__patch4-hotfix1-11-16-2023Test Version: Build tag: glide-vancouv...
Morning ServiceNow community I am posing the question if anyone has attempted or has accomplished a dynamic Incident Form. We have mulitple record producers that create an incident on submission as our differentTech teams require specific questions ...
Hello, We have recently deployed ServiceNow Agent Chat, and we have a request from our stakeholders to be able to provide a mechanism to search the KB article before presenting an option to connect with a Live Agent. We have an enormous amount of KB...
For example, If I request translation for a notification, after translating and publish the translation, the Localization Task will create a new Update Set. I want to know how to automatically add the change record to current update set, neither crea...
Hi All, How to Re-open or Cancel Incident using Virtual Agent?Is there OOB functionality where if we select any incident then it asks to cancel the incident and updates the worknotes and changes the state to cancel? Regards, Harsha
Hi,Is there way in the Virtual Agent topic initially to grab the NLU intent value that re-directed the user to the VA topic?Regards,Ayman
Is there any video series which shows complete end to end Implementation of MS Teams Integration with ServiceNow.Can we Implement in our PDI ?
Hi, I have a Queue and one Agent in it. When I initiate a chat and if the Agent in the Queue is Offline, the No Agents Available message is not getting displayed. Instead, a work item is getting created and routed to this queue. Since the Agent is Of...
I want to adapt the Dynamic Choice Input in Virtual Agent. I need the Location Field from the Printers Table 'cmdb_ci_printer' to be shown as reference for dynamic input.End user will choose from the locations available in the table via VA - dynamic ...
Boa tarde, tudo bem? Me chamo Victor e queria uma ajuda! Estou construindo um agente virtual na plataforma (utilizo a verso Vancouver) e quero verificar se o agente bot consegue transferir o chamado para uma fila especÃfica através de palavras-chave...
I have a requirement to create a topic: View KB, if user selects that then VA should display the list of KB categories then base on users selection of KB category, VA needs to display the KB article under that category. I have created an SCRIPT INCLU...
Hello, I have configured the Dynamic translation in my test instance(for testing purpose), and it works fine with Microsoft Translation after configuring the Azure credentials.The problem I currently face is that: I have the translator button next to...
