I would like to know who is the primary and secondary roster contact details for a specific day. I've some community and docs search but couldn't able find the right table which stores these schedules. Could anyone let me know the table which contain...
So my requirement is that when logging an incident through VA, that the user is given the same set of questions to answer in sequence, as when logging an incident through service portal, which uses the reord producer to populate all the fields. Any i...
Couple of questions on GenAI on the Platform Does NowAssist, require GenAI Controller to connect LLMs (NowLLM, OpenAI, Azure)Is there a roadmap for GenAI Controller to connect to third party LLMs, eg on-prem finetuned Llama?
Hi,we've been running VA for sometime now and evolved over time. We now have a number of disabled unattached intents in our IT model. I'd like to do some house keeping and actually delete these old intents. Is this safe and what are the chances of a...
Hi Experts, During the live agent handoff, for live chat requests coming from a 3rd party system, we are passing the history of the user - bot communication to ServiceNow live agent. This way the agent gets a visibility of the chat that happened pri...
Hi, I am new to Virtual agent module and trying to figure it out on getting catalog items to the virtual agent and process from there such as to take inputs from the user for the selected catalog item and submit a request for that item. Can anyone pl...
I have an error in virtual agent designer that I can't unable to deactivate the topic in the designer. It shows this type of pop-up when de-activate it. pls help me in this.
Hi there, Any one else experience this? Can anyone help or advise. I enabled the Chat transcript download functionality and at the end of the Chat, I do see the Download button. However, when clicking on the Download button, the download does not sta...
Hi everyone, I have a question regarding the AWA Work Assignment & Interactions for Virtual Agent. When an agent is not available (i.e outside of his business hours). Is there a way to view that information in the Interactions ? Is there a column in...
I have greeting topic where I have 4 options. For 2 (another static choices) I dynamically start topic based on selection.when topic finished (I'm asking some questions) goes to greeting and then closing topic.For other 2 I just show some info . Then...
Hi Team, I am using Rest message in flow action and getting external site responses to show in virtual agent successfully.The challenge here is the https status code is showing in virtual agent. please find the below screenshots.1.2.3.4. In Virtual a...
Hi all, I'm trying to make the virtual agent more prominent in Service Portal. Is there a way to customize virtual agent popup? (for example: change the size and shape of text bubble, edit the "open chat window" text, etc.) Thanks!
Hi All, How to display multiple link as named Catalog Item in ServiceNow Virtual agent I have queried and got the name,sys_id,and short_description of 4 catalog items where name contains "Laptop" and have stored it in a variable. All variables name w...
Hi everyone - hoping there's some smarts out there that can offer ideas on this.I'm wanting to design a topic that generates an email to a shared mailbox, is there a script that creates this experience?
Hi All, I would like to know how to enable and configure search knowledge base. Can some one help me with the solution please?