What is advantage or difference between AI search and contextual search in VA?

[Liyakhat2]

what is the difference or features which we can look at after enabling ai search in virtual agent

can you plase give me some pointer which help in testing or diffrentiating both

[Yousaf]

Hi Liyakhat,

Please refer to this link:
Using AI Search and other search tools with Virtual Agent - youtube

Mark Correct or Helpful if it helps.

Thanks,

Yousaf

[Lener Pacania1]

AI Search is ServiceNow's flagship search engine that uses Machine Learning to produce better search results not only on platform but also off platform.   In San Diego, the out of the box VA "submit a request" template has been deprecated and AI Search will be used to handle search request.

This article covers the three top reasons why you should consider AI Search.