What is the subscription for AI search?

[Rain Vaine]

Hello experts,

Do any of you have any idea on the subscriptions needed for AI search? Is it available for ITSM Standard or ITSM Pro?
Or does it need another subscription set? If you have any form of link or documentations on this it would be very much appreciated since I cannot find this info on the available documentations.

Regards,
vaine

[Harsh_Deep]

Hello @Rain Vaine 

Please refer these docs-

https://docs.servicenow.com/en-US/bundle/vancouver-platform-administration/page/administer/ai-search...

https://www.servicenow.com/products/ai-search.html?state=seamless

https://docs.servicenow.com/en-US/bundle/vancouver-platform-administration/page/administer/ai-search...

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.

[Rain Vaine]

Hello,
Thanks but I have also seen this documents but as I have said earlier I was not able to see if it needs ITSM standard subscripstion or if it really need subscription

Regards,
Vaine

[Rahul Priyadars]

Here are the detailed info

The core functionality for AI Search is available in the base system through the AI Search plugin (com.glide.ais).

Using AI Search in the Next Experience requires the plugin AI Search For Next Experience.
Using NLU for Genius Result requires additional licenses.
Ingesting external content requires additional licenses.

The Advanced AI Search Management Tools and

AI Search Data Labeling plugins are available from the store.

Do any of you have any idea on the subscriptions needed for AI search? Is it available for ITSM Standard or ITSM Pro?---> Its is a PLATFORM feature so available with Both Subscription. Additional Components of AI Search is licenses Separately.

Regards

RP