Where's "Custom Greetings and Setup" item for Virtual Agent in San Diego version

[Junyu]

Dear all,

Our system is being upgraded from Rome to San Diego, and a lot about Virtual Agent has changed.

For example, the option "Custom Greetings and Setup" doesn't seem to be in the San Diego version. Can anyone tell me where it is?

Also I need some documentation for the San Diego version of Virtual Agent, I would like to know what is improved compared to the Rome version and how to use it?

[Shruti · Accepted solution]

Hi,

Navigate to Conversational interfaces -> Home
Click on Chat Settings -> Virtual Agent -> Custom Greetings and Set up (View All)

[Junyu]

Hi,

Can you show me some screenshots? I can't locate it.

[Shruti]

[Shruti]