I am writing a connector between an external chat connector (Avaya AxP) and Service Now. The use case is that a Service Now agent initiates a chat and that is sent to the Avaya AxP agent via the custom connector I'm writing. I have a sandbox version ...
I can't publish or test a topic block because of this server error: "Exception while executing request: First query term may not have NQ or OR prefix".What does that mean?
After using the methods described below our minimize button remained the X. Using your article on how determining whether we are using Service Portal Agent Chat or Virtual Agent we are using Service Portal Agent Chat. (I’ve just included the link fo...
We are setting up our Virtual Agent and I was wondering how we can get the topic recommendations to show some data. Is there a setup step to begin with?Also, would this be the right place to start, to setup our VA?
I want to sort the results of the search from the user's input, from the below image I want show the results in order by name. 2. My Open Tickets3. Chat with SD4. Raise RequestI want something else From which exact block this is configured in VA topi...
Hello Team, I am trying to integrate Notify with VA, basically invoking a VA topic from Notify using Workflow editor script. I want to know do we have any API available which can be used to call any existing VA topic which can be run in background-...
We recently upgraded to Utah and it seems there is one message that got moved?When an Agent accepts a live chat, there is a message that appears to the end users. You can tell I have found the message previously but cannot find it now and it is driv...
Hi, I am trying to separate topics for both portal IT and HR but not able to achieve it, we have two different portals and i want both portal should display different topics, topics which are visible on HR portal should not be visible on IT portal.
I'm now customizing contextual search to change the number of result shown in the contextual search. With the default setting, results of contextual search will be shown in threes, and maximum 20 results will be returned. I've found variables "limit...
I want to develop several topics in a virtual agent, and I want to assign different live agents to each one. Is it possible to do this? If yes, how?
We're currently facing an issue while integrating ServiceNow with MS Teams to create risk events using the Now Virtual Agent. We keep encountering the error message: "Your Microsoft Teams tenant associated with is currently registered with instance."...
I'm trying to duplicate the Request Catalog Item topic block to do some modifications to the output of a Configuration Item choice selection, but I get this error and can not publish. None of the cards are ID the same error... not sure whats going on...
Hi all, We have recently started using Virtual Agent with NLU. There are three separate NLU models with an intent each. Each intent is connected to a different Virtual Agent topic. For each intent, we have a good number of utterances around 100 eac...
Hello, I was looking answers for below questions For all the topics interactions created?Chat transcript table name?Table to get consolidated conversation topics and user?What all details gets captured in interaction table?Where the chat transcripts...
Hi All, We are customizing the virtual agent topic for displaying the count of incident. So we have to get incidents which are updated additional comments within last 3days only. For this I tried one code but it fetching all the active incidents of c...
