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How to show external site results in chat bot?

Hi Team,1. I created rest message and getting the result from external site.Requirement: How to show the results along with KB articles and catalogs 2.a. As of now, I load the response (REST Message response) to the custom table using Flow Designer.b...

AnilM99 by Tera Expert
  • 379 Views
  • 1 replies
  • 0 helpfuls

Resolved! Can Virtual Agent generate an email?

Hi everyone - hoping there's some smarts out there that can offer ideas on this.I'm wanting to design a topic that generates an email to a shared mailbox, is there a script that creates this experience?

Keszia by Giga Guru
  • 1579 Views
  • 9 replies
  • 3 helpfuls

Resolved! VIrtual agent Implementation - Prerequisites

Hello All,   I have a question, what are the factors or maturity levels I need to consider before implementing a successful Virtual agent ? ex: having clean Catalogs and knowledge articles? any pointers or any information regd this will be highly app...

PaulSylo by Tera Sage
  • 1063 Views
  • 5 replies
  • 2 helpfuls

Can NLU Changes Be Scoped?

Hello! We're working on a significant change to our Virtual Agent setup that essentially adds a bunch of new Topics and NLU intents that map to them. We're trying to move these changes to our prod environment but make them available to a limited audi...

jschaenzle by Tera Contributor
  • 346 Views
  • 1 replies
  • 0 helpfuls

Add Hyperlink to "No agent available" message

We want to update the Conversational Interfaces > Agent Chat > "No agent available" message to include a hyperlink to our portal site. Current message: There are no agents available at the moment. Please try again later.Updated message: There are no ...