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Where to check the thumbs up and thumbs down feedback received from users in Now Assist VA

Sameeksha M
Tera Expert

‎12-19-2025 01:53 AM

For each response generated by Now Assist VA, users can provide feedback using the thumbs-up or thumbs-down options. We would like to understand where this feedback is stored in ServiceNow.

 

Please let me know the solution for this query.

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Dr Atul G- LNG
Tera Patron

‎12-19-2025 01:55 AM

Hi @Sameeksha M 

 

For VA feedbacks we have one table called "sys_gen_ai_log_metadata" where this feedback gets store , attached screen shot for refernce 

DrAtulGLNG_0-1766138100029.png

DrAtulGLNG_1-1766138108083.png

 

 

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