Where to import "Chat Header Logo" in Virtual Agent

[Junyu]

Hi all,

I want to import a chat logo for Virtual Agent, but in San Diego version I can't select and do it: 

Can anyone tell me how to do that?

[Mark Roethof · Accepted solution]

Hi there,

Have you verified that you are working in the correct Application Scope?

When the record is writable, you should see:

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[Junyu]

Hi Mark, 

Do you know where to edit the chat logo whin the conversation:

[Community Alums]

How to do the same in Rome with EC branding? I found a KB https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1118030 but not sure about the steps to modify the attachment file.