- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-16-2023 08:40 AM
anyone else having these issues?
Description: Roles were lost in Training instance over the weekend. When an Admin User attempts to add Admin roles to a user or add a user to a group with Admin role assigned, the roles/membership are not populating on the user's record.
Steps to reproduce:
In Training instance, add Admin User to user Akkarin Chirachaturaphak (KAC0026). Select save, user does not gain Admin roles
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-16-2023 08:58 AM
If the role contains the security admin role or any other role that is an elevated role then you can not add it unless you also elevate yourself.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-16-2023 08:53 AM
Even as an admin user, you will need to elevate your role to security_admin to add users to a group that grants the admin role.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-16-2023 08:58 AM
If the role contains the security admin role or any other role that is an elevated role then you can not add it unless you also elevate yourself.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-16-2023 09:33 AM
Sent response to our Platform Team. Thank you so much.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-16-2023 09:07 AM
Check out KB0636107 on the ServiceNow support portal.
