How to add a universal error handling subflow to your flows (Go With The Flow)

[Uncle Rob]

*NEVER* get caught with your 👖 down 😲 on a failed flow!
Be the 1st to the failure. 🚑
This subflow will
- create an incident
- assign it to the ServiceNow admin team
- build a friendly short description with the Main Flow's name embedded
- add work_note with an embedded URL to take you to the failed flow context.

Build a universal error handler subflow in #ServiceNowFlowDesigner

[Uncle Rob]

After sleeping on it there’s 2 things I’d add
1) A condition that rules out flow tests (which is available from sys_flow_context
2) A throttle control to ensure multiple incidents don’t get created for the same Flow. (Imagined an import of records that had insert / update flows that all failed)