Workflow Academy - Make your work flow - Current and upcoming sessions

Lisa Holenstein · ‎12-12-2023

2024 Workflow Academy Banner.png

In this comprehensive Platform Academy video series, we'll dive into the transformative world of workflow automation, empowering you to build, monitor, and optimize efficient workflows with ease. Join us as we explore the core tools of ServiceNow's Workflow Automation suite, including:

Flows: Streamline repetitive tasks and enhance efficiency with our intuitive drag-and-drop workflow creation tool.
Decision Tables: Eliminate manual data entry and maintain consistency across your organization with our powerful decision-making tool.
Playbooks: Connect previously siloed steps and gain a holistic view of your business processes.

Upcoming Sessions
TBD	tbd
Past Sessions
	Best of Workflow Automation in 2024 - Workflow Academy #13 (Feb 13th, 2025) In this video, I'm revisiting the highlights of workflow automation product enhancements and enablement in 2024.
	Loops in Workflows - Workflow Academy #12 (Dec 19th, 2024) In this video, we explore the different ways to loop back in flows and playbooks on the Now Platform.
	Getting Started with Playbooks in 2024 (Nov 14, 2024) Learn how to get started with Playbooks in 2024, covering the latest resources, out-of-the-box playbooks, guidance, and brand-new features like Playbook Variants!
	Collect Data in Playbooks (Oct 10, 2024) Which playbook activities should you use to collect data from the process worker at runtime? Jason Lefever and I show the power of the new Questionnaire activity and when to use it.
	Getting Started with Now Assist for Workflow Automation (Sep 12, 2024) This webinar covered the essentials of Playbook Generation, Flow Generation, and Flow Recommendations, providing you with the knowledge to streamline your workflow automation processes effectively.
	What's new for Workflow Automation in Xanadu? (Aug 22nd, 2024) Join us to learn what's new for playbooks, flows, and decision tables in our latest release!
	Embedding Playbooks - Workflow Academy Shorts #07 (Aug 8th, 2024) Check out these three Academy Shorts videos that walk you through the steps to embed Playbook Experiences in: Next Experience pages ServiceNow Mobile App Service Portal
	Configuring Playbook Experience - Workflow Academy #07 (July 11th, 2024) Learn how Configure Playbook Experiences to customize the way your agents and end users interact with playbooks.
	Getting Started with Decision Tables in 2024 - Workflow Academy #06 (June 13th, 2024) Learn how to get started with Decision Tables to decouple logic from your workflows and code!
	Custom Playbook Activities - Workflow Academy #04 (April 11th, 2024) Learn how to create custom activity definitions for your playbooks and how to get started editing activity UI layouts in UI Builder.
	What's new in the Washington DC release for Workflow Automation? Learn what's new for Workflow Automation in the Washington DC release.
	Decisions in Service Catalog Flows - Workflow Academy #03 Learn how to use Decision Tables when creating automation for your Service Catalog fulfillment.
	Workflow Studio - Workflow Academy Shorts #02 Learn how to navigate the new, unified builder experience to build flows, actions, decision tables, and playbooks!
	Flow and Action Error Handling - Workflow Academy #02 Learn how to build robust flows, subflows, and flow actions and catch errors early!
	Flow Diagramming - Workflow Academy Shorts #01 Learn how to build flows and subflows in the diagram view!
	Best of Workflow Automation 2023 - Workflow Academy #01 This episode is now available on YouTube. Find all resources and links in the community post.