A Plea for Flow Designer

As a ServiceNow Platform Owner and Master Architect, I want to offer a respectful but heartfelt plea to the expert developer community: please embrace Flow Designer. I understand why many developers p...

Workflow Automation at Knowledge 25 - Session Highlights

If you're joining us at Knowledge in just a few weeks, make sure to come by the Platform area in the center of the show floor to meet our Now Platform experts! To make it easier to find sessions about...

Change Management - Rollout is as Critical as Design or Implementation

It happened again. I'm supposed to be an expert at rolling out ServiceNow programs, but I still drop the ball sometimes. Recently, I followed up on a process we deployed. We had carefully defined and ...

Best of Workflow Automation in 2024 - Workflow Academy #13 (Feb 13th, 2025)

Welcome to the Workflow Academy! In this comprehensive Platform Academy video series, we'll dive into the transformative world of workflow automation, empowering you to build, monitor, and optimize ef...

Maximizing Business Value by Converting Insights from Databricks to Action into ServiceNow

In today’s data-driven landscape, the ability to swiftly transform insights into action is paramount for businesses aiming to maintain a competitive edge. Many corporations currently face the challeng...

Loops in Workflows - Workflow Academy #12 (Dec 19th, 2024)

Welcome to the Workflow Academy! In this comprehensive Platform Academy video series, we'll dive into the transformative world of workflow automation, empowering you to build, monitor, and optimize ef...

Getting Started with Playbooks in 2024 - Workflow Academy #11 (Nov 14th, 2024)

Welcome to the Workflow Academy! In this comprehensive Platform Academy video series, we'll dive into the transformative world of workflow automation, empowering you to build, monitor, and optimize ef...

Collect Data in Playbooks - Workflow Academy #10 (Oct 10th, 2024)

Welcome to the Workflow Academy! In this comprehensive Platform Academy video series, we'll dive into the transformative world of workflow automation, empowering you to build, monitor, and optimize ef...

What's new for Workflow Automation in the Xanadu Release - Workflow Academy 08R (Aug 22nd, 2024)

Welcome to the Workflow Academy! In this comprehensive Platform Academy video series, we'll dive into the transformative world of workflow automation, empowering you to build, monitor, and optimize ef...

Embedding Playbooks - Workflow Academy Shorts #07 (Aug 8th, 2024)

Welcome to the Workflow Academy! In this comprehensive Platform Academy video series, we'll dive into the transformative world of workflow automation, empowering you to build, monitor, and optimize ef...

Configuring Playbook Experience - Workflow Academy #07 (July 11th, 2024)

Welcome to the Workflow Academy! In this comprehensive Platform Academy video series, we'll dive into the transformative world of workflow automation, empowering you to build, monitor, and optimize ef...

Getting Started with Decision Tables in 2024 - Workflow Academy #06 (June 13th, 2024)

Welcome to the Workflow Academy! In this comprehensive Platform Academy video series, we'll delve into the transformative world of workflow automation, empowering you to build, monitor, and optimize e...

Custom Playbook Activities - Workflow Academy #04 (April 11th, 2024)

Welcome to the Workflow Academy! In this comprehensive Platform Academy video series, we'll delve into the transformative world of workflow automation, empowering you to build, monitor, and optimize e...

What's new for Workflow Automation in the Washington DC Release - Workflow Academy 03R

Welcome to the Workflow Academy! In this comprehensive Platform Academy video series, we'll delve into the transformative world of workflow automation, empowering you to build, monitor, and optimize e...