I have Ask for Approval action that is not recognizing Rejected as Rejected. If I reject approval, it is going through the workflow as it is approved during testing.
When I reject, it doesn't recognize it.
Hi James,
Thank you for your question. I was wondering the same, but I didn't have that Requested Item as an option when I was creating a trigger for this workflow. Maybe I Can also try with Incident table and see what happens.
Hi @MelisaB,
Are you using the 'Service Catalog' as the Trigger?
i.e.
Once that's applied, you can simply drag and drop the 'Requested Item Record' data pill.
Cheers
Hi James,
I was able to pull RITM. I have an issue how to pull sc_request variables as it doesn't show that option in here. Do you have any idea how?
@MelisaB, did you mean pull variables of sc_req_item?
You would need to select your catalog item in the' Template Catalog Items and ...'
