Hi everyone,
I'm investigating an issue in Workflow Studio following our ServiceNow Australia upgrade, where Choice field values are not displayed when configuring an automated Playbook activity.
Issue:
When editing a Playbook's Create New Record activity and adding a Choice field (e.g. Status), the value dropdown is empty.
The issue is not limited to Status. I've tried several other Choice fields, and none display their available options.
The same Playbook activity works correctly in Zurich, where all Choice values are displayed as expected.
I've also tried switching the application scope to Global, but the issue persists.
Has anyone experienced this behaviour in Australia? Is this a known issue or is there a workaround?
Thanks!
