Hi all,
I built several Catalog Items in our development instance and I created flows for each of them. When I create a test ticket from one of these Catalog Item Requests and I then close the Catalog Task associated with the REQ and RITM the OOB functionality that closes the the REQ and RITM works fine. After I built the same Catalog Item Request forms and the flows in our production environment, the automatic closure is not working. I've seen a couple posts about using stages in the flow to trigger the 'Close Parent if Required' Business Rule, but I didn't have to do that in our Dev environment. Can someone possibly point me in the right direction for why this might be occurring. Thanks!
