Hello Team,
We are currently working with Skills in RPA HUB , Design Desktop Studio (and associated application components) in ServiceNow and have identified a potential risk related to concurrent development.
Specifically, multiple developers are able to:
- modify the same Skill or component simultaneously, and
- publish or create new versions independently within a short timeframe.
This creates a risk of:
- overlapping or conflicting changes,
- unintentional overwrites, and
- difficulty in maintaining version consistency across environments.
We would like to understand whether ServiceNow provides any native capability to manage this scenario, such as:
- locking a Skill or component while it is being edited,
- check-in/check-out functionality,
- warnings or notifications when another user is modifying the same item, or
- any form of concurrency control at the record or application level.
If such features are not available, we would appreciate guidance on recommended best practices, including:
- managing parallel development safely,
- avoiding version conflicts, and
- ensuring controlled deployment of changes.
Additionally, please let us know if there are any recommended configurations, plugins, or integrations (e.g., source control) that can help address this scenario.
Thank you for your support.
