Configure playbook activity card editable after completion

AndrewsKuma
Tera Contributor

Hi Everyone, 

 

When incorrect data is captured in a playbook activity card and the card is marked as completed to proceed to the next card, the completed activity card becomes read-only, preventing users from making any changes.

Is this the out-of-the-box behavior of ServiceNow, or is it possible to make the activity card editable even after completion?. I Want to make those card editable how to do could you help me on this.

7 REPLIES 7

@Ankur Bawiskar , Yep even the admin can't able to edit the form.

@AndrewsKuma 

will have to check it further.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @Ankur Bawiskar , Have you had an opportunity to review this scenario? Additionally, are there any potential workarounds we could consider?