Configure playbook activity card editable after completion
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05-30-2025 01:28 AM
Hi Everyone,
When incorrect data is captured in a playbook activity card and the card is marked as completed to proceed to the next card, the completed activity card becomes read-only, preventing users from making any changes.
Is this the out-of-the-box behavior of ServiceNow, or is it possible to make the activity card editable even after completion?. I Want to make those card editable how to do could you help me on this.
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06-01-2025 11:32 PM
@Ankur Bawiskar , Yep even the admin can't able to edit the form.
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06-02-2025 01:06 AM
will have to check it further.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-03-2025 11:18 PM
Hi @Ankur Bawiskar , Have you had an opportunity to review this scenario? Additionally, are there any potential workarounds we could consider?
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2 weeks ago
Did you find a solution to this? I am currently digging through Playbook Activity Overrides and can't find much documentation on them.
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2 weeks ago
Check in the sys_pd_context table where the activity execution will be stored. and make the completed activity status into InProgress by using activity UI action, once you made the change then the activity will become editable.
