Creating a VTB Card on a Board with Swimlanes - Card Not Appearing on Board

[Erik Nelson]

Hello! We're building out a Flow that includes creating a VTB Card onto an existing Freeform board (it's an SCTASK record), and it appears I'm hitting a snag because the board has Swimlanes on it. My Flow works properly on a simple Freeform board, but it's looking like it can't handle displaying the card when only a Lane or Swimlane is defined (it looks they are treated somewhat equivalently). The card is getting created and I can see it associated from a list view, it just doesn't appear on the actual Board. Has anyone else solved for this? If so, can you share what you did?

Thank you,
Erik Nelson

[Erik Nelson · Accepted solution]

For ease of finding within the Community, here are the findings:

1) ServiceNow recognizes that a VTB Card cannot be inserted into the VTB when there are both Lanes and Swimlanes

2) ServiceNow opened a PRB Record to review the update.

3) As of 10/19/23, ServiceNow has reviewed and considered a potential fix, and has decided not to address the issue in current or future release.

[Erik Nelson · Accepted solution]

For ease of finding within the Community, here are the findings:

1) ServiceNow recognizes that a VTB Card cannot be inserted into the VTB when there are both Lanes and Swimlanes

2) ServiceNow opened a PRB Record to review the update.

3) As of 10/19/23, ServiceNow has reviewed and considered a potential fix, and has decided not to address the issue in current or future release.

[Erik Nelson · Accepted solution]

I've found a workaround! It's not ideal for overall timeliness, but it does work without having to remove your Swimlanes!

1) Use Flow Designer to insert the Card to your desired VTB and Lane (not Swimlane)

2) From the VTB, open the "Info" section.

3) Toggle Swimlanes to "off" (available to the Owner of the VTB) and the card will display in the Lane

4) Toggle Swimlanes to "on" and the new card will continue to appear in that Lane as part of the topmost Swimlane

[devnull]

I have to say this is really disappointing. I am facing exactly the same issue. We have many users using the board, and having to tell them they need to toggle swimlanes just to make a card show isn't really acceptable.

Anyway, I just wanted to post the alternative workaround which I have done - that is to create the VTB card, then have a step to look up the swimlane record ("Look up Record"), and then have another step to set the swimlane ("Update Record").

I've tried it out and it seems to work perfectly.