Creating a VTB Card on a Board with Swimlanes - Card Not Appearing on Board

[Erik Nelson]

Hello! We're building out a Flow that includes creating a VTB Card onto an existing Freeform board (it's an SCTASK record), and it appears I'm hitting a snag because the board has Swimlanes on it. My Flow works properly on a simple Freeform board, but it's looking like it can't handle displaying the card when only a Lane or Swimlane is defined (it looks they are treated somewhat equivalently). The card is getting created and I can see it associated from a list view, it just doesn't appear on the actual Board. Has anyone else solved for this? If so, can you share what you did?

Thank you,
Erik Nelson

[Erik Nelson · Accepted solution]

For ease of finding within the Community, here are the findings:

1) ServiceNow recognizes that a VTB Card cannot be inserted into the VTB when there are both Lanes and Swimlanes

2) ServiceNow opened a PRB Record to review the update.

3) As of 10/19/23, ServiceNow has reviewed and considered a potential fix, and has decided not to address the issue in current or future release.

[JohnLavery]

I found a workaround that at least works for sc_tasks. Instead of using the Create VTB Card action, use the ServiceNow Core "Create Record" action. Set the Table to vtb_card, then you can assign the Board, Lane, Swim lane, and Task fields along with any others you would want.

I believe this would work for other applications than sc_tasks as well (you could just ignore the Task field), but I've never tested it.