Flow designer for adding group members in Incident watch list

[Mohammed Daiyan]

Hello all,
I have a check box field in INC form, once it is checked then all the members from a specific group should be added to the watch list, of that incident, this needs to be done through a FLow designer.
Please help me out, I have tried in PDI but I could get only a single group member added in the watch list and not all members.

[Mohammed Daiyan]

Please find the screenshots of the flow I have created and the testing part, I have added 4 members in a group and the flow is adding only 1 member of the group out of 4 members.

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[Sandeep Rajput]

@Mohammed Daiyan You need to slightly tweak your flow here, as a first step create a flow variable of type array or string, You will update the value of this flow variable using Lookup records and add user sys_ids to it with each iteration (array.push('sys_id') or str=str+user.sys_id+',') after Lookup records action you can use the Update record action to update the watchlist of the incident with this flow variable. 

Essentially the flow variable will be a comma separated list of user sys_ids. In your current implementation the watchlist variable is getting overwritten by each iteration due to which it only contains single user from the last iteration.

Hope this helps.

[johnmmiller]

It sounds like you have the right idea, but are replacing the Watch List with the sys_id every iteration of the loop you are using.

This can be solved with a little bit of scripting.

Code:

return  (fd_data.flow_var.user) ? 
        (fd_data.flow_var.user + ',' + fd_data._2__for_each.item.sys_id) : 
        (fd_data._2__for_each.item.sys_id);

Using a ternary operator instead of a if/else block.

You should use a Flow Variable so that you don't need to update the Incident for every iteration of the loop.

Note: You can also use the same concept to 'add' users to the Watch List instead of 'replace' the entire Watch List.

[Mohammed Daiyan]

Hi John,
Thanks for replying, I tried adding the flow variable and adding the script to it, but could not get all the group members added to the watchlist.

Please check the below screenshots, I have tried adding the different datapils for the watchlist, but I am not sure which shall work correctly. 
Please help me out.

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[Mohammed Daiyan]

Hi John,
Thanks for replying, I tried adding the flow variable and adding the script to it, but could not get all the group members added to the watchlist.

Please check the below screenshots, I have tried adding the different datapils for the watchlist, but I am not sure which shall work correctly. 
Please help me out.

1.

2.