Flow designer for Catalog item to update in Hardware table

[Abhishek_munu07]

Hi Team, 

I have create a Catalog Item , Where we have asset(reference to alm_hardware) , state, new-owner, model number, serial number,assigned to, stockroom which will pull the data from alm_hardware.

Here the requirement is when we updated the new-owner(reference to sys_user) and State as In-use ...it should get modified in alm_hardware table, along with that if the State is choosed as In-stock the Stockroom variable in catalog item will updated by technicians as per the requirement which will get updated along with the new-owner variable.

We have created a flow designer but while submitting the request , it is not getting updated in the alm_hardware table. 

Requesting expert assistance on the same.

Thanks

[Jon23]

Hi @Abhishek_munu07 ,

Are there any errors in your flow, or is completing successfully? If error, what is it? If successful, then you can see what record was updated by looking at the execution record.

In your Flow is see you are looking up the hardware record by display name.  There could be more than one asset with the same display name, and subsequently update the wrong asset!  

I would use the sysId to lookup the record to ensure you are getting the same record that was selected on the catalog item request.

[Abhishek_munu07]

@Jon23 thanks for your response. I figured it out how to solve it and it is working fine now.