Flow designer - Task trigger question

neeluk
Tera Contributor

Flow designer newbie here

I have built a flow in my instance.

When i run a test, all tasks are generating as expected.

However, when I activate the flow and submit a catalog item, only 1 task is triggering.

 

Can someone help me to understand how this can be fixed?

 

3 REPLIES 3

Zach Koch
Giga Sage
Giga Sage

In the Flow contexts that you attached, you can click into the Create Task step, it should have Runtime Values that will give you the value of the Sys ID or Number of the record created. Ensure that both are actually created records and are different. If so, then you may have a field not being set correctly, such as Request Item, which is how tasks are related to the parent record, the RITM. If you create a new task record and don't set the Request Item field, you would have an orphan task, which you can confirm with those runtime values.

If this information helped resolve your issue, please remember to mark response correct and thumbs up to help future community members on this information, thanks!

neeluk
Tera Contributor

Hi Zach,

Thanks for responding to my post.

I'm not quite following your instructions because I'm at beginner level.
I have attached a screenshot of the part that is not triggering

2024-06-19_15-14-06.PNG

Start with ensuring that both tasks are created by using the flow context you have linked in 2024-06-19_11-45-38.PNG. Just click into the step and you should see runtime values.

If this information helped resolve your issue, please remember to mark response correct and thumbs up to help future community members on this information, thanks!