I am unable to execute the created workflow; only the default workflow is executing.

[Altamesh Mujawa]

I have created a workflow named 'AS Workflow' for the Requested Item Table.

I have added the workflow in catalog items,

But when a request is created, the default workflow called 'Service Catalog Request' is triggered.

Could someone please guide me toward locating and resolving this issue?

[johnfeist · Accepted solution]

Hi Altamesh,

What you describe is really weird.  I can offer a couple of suggestions.  Is it possible that you have two copies of AS Workflow, one of which was a copy from Service Catalog Request?  What you might do to confirm is grab the sys_id of the workflow in your item.  From there you can go to the table wf_workflow and look for the table names in question.  you can also add a filter on wf_workflow to confirm which flow is involved.

Also is your expected version published?

[Altamesh Mujawa]

Thank you for your insights and suggestions! I followed your advice and checked for duplicate copies of AS Workflow, as well as verified the sys_id of the workflow in question. It turns out that there was indeed a duplicate copy, which was causing the issue. After rectifying that and confirming the version, everything is now working as expected.

Your help was greatly appreciated!👏@johnfeist