Playbook activity restart issue

lars7
Tera Guru

Hi

 

I have a requirement to enable restarting of playbook activities for Account Payable Operations invoice processing playbook.

 

I have tried following the proposals from this post https://www.servicenow.com/community/workflow-automation-forum/how-do-you-get-quot-restart-quot-on-a...

 

But I am not seeing anywhere I should be able to restart an activity.

 

I have enabled "Allow this playbook to be restarted during runtime" in my Playbook's properties. I have then, in the activities I want to be able to be restarted, enabled "Run always".

 

In my activity defitions I have also added the global restart_activity Action Assignment in the Playbook Actions related list. I tried this in both the Global Playbook Experience and Invoice Processing Case Experience.

 

Could use some suggestions to make it work

1 REPLY 1

Tanushree Maiti
Kilo Patron

Hi @lars7 

 

Check these ServiceNow Documentation on Playbook Restart . Step by Step instructions are given.

 

Enable and Configure Restart for Playbooks 

Enabling playbook restart 

Configure restart for Playbooks 

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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