Set an Incident field as true or false via business rule

[Reddy]

Hello,

I have a field named 'Non Business' on the Incident table, and I am trying to set it to true when an Incident is created between 5 PM to 8 AM using a business rule. However, it is not working as expected.

(function executeRule(current, previous /*null when async*/) {
    gs.info("Script is executing. Current time: " + new GlideDateTime());

    // Check if incident creation time is after 5 PM and before 8 AM
    var createdTime = new GlideDateTime(current.sys_created_on);
    var fivePM = new GlideDateTime();
    fivePM.setDisplayValue('17:00:00');
    var eightAM = new GlideDateTime();
    eightAM.setDisplayValue('08:00:00');

    // Log the values for debugging
    gs.info("Incident creation time: " + createdTime.getDisplayValueInternal());
    gs.info("5 PM time: " + fivePM.getDisplayValueInternal());
    gs.info("8 AM time: " + eightAM.getDisplayValueInternal());

    if (createdTime.after(fivePM) || createdTime.before(eightAM)) {
        // Set the Non Business field to true
        current.u_non_business = true;
        gs.info("Incident created during non-business hours. Setting u_non_business to true.");
    } else {
        // Set the Non Business field to false
        current.u_non_business = false;
        gs.info("Incident created during business hours. Setting u_non_business to false.");
    }

    gs.info("Script execution completed.");

})(current, previous);

[Danish Bhairag2]

Hi @Reddy ,

As per ur ask I think the BR should only run after insert n u can try below code if it works or not.(untested)

(function executeRule(current, previous /*null when async*/) {

    // Get the current date and time

    var currentDate = new GlideDateTime();

    // Set the time boundaries for Non-Business hours (5 PM to 8 AM)

    var nonBusinessStart = new GlideDateTime();

    nonBusinessStart.setDisplayValue('17:00:00'); // 5 PM

    var nonBusinessEnd = new GlideDateTime();

    nonBusinessEnd.setDisplayValue('08:00:00'); // 8 AM next day

    // Check if the current date and time is within Non-Business hours

    if (currentDate.compareTo(nonBusinessStart) >= 0 || currentDate.compareTo(nonBusinessEnd) < 0) {

        // Set 'Non Business' field to true

        current.non_business = true;

    }

})(current, previous);

Thanks,

Danish

[Reddy]

Hello @Danish Bhairag2 

Thank you for your reply. It is not working.

[Umair_Malik]

Can you make it clear if you want this BR to work from 5pm-8am of from 8am-5pm?
Also in your scenerio you dont need the BR to run on update. It should work fine on Insert only.

[Reddy]

@Umair_Malik

BR should only work from 5:00 PM to 8:00 AM and it should only work on insert.