We are not able to update the life cycle stage & status of the ci through flow action and got error

[Kotaiah]

Hi All,

I have the requirement once the change is moved to schedule flow needs to trigger and update the configuration item the life cycle stage & status as "Operational & In Maintenance". We are getting the below error following error "Error occured while updating record: null" please refer the following snapshots for more details.

But we are able to update the life cycle stage & status of the same ci from the form level.

Please help on this issue, any kind of help is really appreciate.

Regards,

Kotaiah Sadari 

[Adahn]

Hello, I ran into the same issue and yours, and this was the only post I found. I seemingly found a workaround.

Setting the values as you have, using the provided dropdown menus, did not appear to function. However, setting the fields via script, like so:

 did the trick. Very strange, and possibly a bug on at least some level.

From some experimentation with server side scripts, the field doesn't seem to accept the sys_id values of the stages despite being a reference.

[Nilanjan1]

Hello @Adahn , 

I also updated in the same way..but it never changed for me.. it is not returning any value. Is there something that I am missing. I am not updating the values at the core table (cmdb_ci) or it is on specific class.

[Peaxe]

I now also find that this trick was described in an official knowledgebase article from ServiceNow:
"Create Record" Flow Action fails to set value for life_cycle_stage and life_cycle_stage_status - Kn...