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My library Knowledge Sources To Go is very popular, but it was intended mainly as a thematically grouped guide to standard sources and was provided by me as a PDF file. For certain topics, however, there is so much content that I can no longer include it in that document, as it cannot continue to grow forever.
For this reason, I have decided to handle such topics in individual community articles like this one instead.
What is Workflow Data Fabric?
ServiceNow's Workflow Data Fabric is an advanced, integrated data layer designed to unify diverse enterprise data - spanning business and technology sources, both within and outside the ServiceNow platform, including structured, unstructured, semi-structured, and streaming data. It tackles the challenge of siloed information by providing real-time, secure access to fuel workflows and AI agents, enabling AI-powered insights and actions without requiring users to switch between multiple systems. Key components include Zero Copy connectors, which facilitate seamless data integration from sources like Databricks and Snowflake without duplicating data, and the high-performance RaptorDB Pro database for enhanced speed, scale, and faster data processing. By consolidating data access and utilizing tools within ServiceNow's Automation Engine such as RPA and Process Mining, Workflow Data Fabric aims to improve operational efficiency, accelerate decision-making, and maximize the effectiveness of AI-driven automation across an organization.
Entry point to the official product information
Entry point to the official product documentation
Summarized information in one PDF document
Welcome Pack for Workflow Data Fabric
More detailed introduction and explanations
Packaging overview per Subscription for Integration Hub and Workflow Data Fabric
This overview is applicable to Customers with a stand-alone Integration Hub subscription or with an Automation Engine subscription that includes Integration Hub entitlements.
Trainings & Courses
Suite Certification - Workflow Data Fabric
Get familiar with agentic AI and how AI agents increase productivity across every person and process.
Articles & Blog Posts
2025-02-15 by @Fu
Unifying Business and Technology Data with Workflow Data Fabric
In today's complex enterprise environments, data silos remain one of the biggest roadblocks to efficiency and innovation. Organizations continue to struggle with disconnected systems, fragmented information, and the challenge of creating cohesive workflows across disparate platforms. ServiceNow's Workflow Data Fabric emerges as a powerful solution to these persistent challenges.
2025-03-30 by @Ethan Davies
You may have heard the term Workflow Data Fabric already but if like me your initial thought was "...?" then hopefully this article can provide you with a better understanding of what ServiceNow's Workflow Data Fabric is and why it is important.
2025-06-25 by @Fu
Zero Copy Connectors are here: Unlock real-time enterprise data without the risk
Traditional data integration methods are often slow, fragile, and expensive. They require building pipelines, handling ETL processes, and storing duplicate versions of the same data, all of which can introduce errors and delay insights. Zero Copy is a new approach to data integration. It delivers instant access to your data where it lives without ever having to copy, transform, or build complex customizations just to sync it.
2025-07-21 by @Martin Rudack
I tried the MariaDB Zero Copy Connector to fuel my AI Agents - Here is what I learned
In the following article, I’ll take you with me on my journey to set up a MariaDB Zero Copy Connector. Together we will explore what it takes to get the connector up and running, which challenges I ran into so you can hopefully avoid them, and what you should keep in mind when using this data in scripts.
Videos & Podcasts
2025-02-09 by Quentin
Workflow Data Fabric – External Content Connector - Walk-through
In this video, we showcase the External Content Connector, a powerful capability within Workflow Data Fabric that enables seamless integration of external enterprise data into the ServiceNow platform.
2025-02-25 by Quentin
AI-Powered Automation: ServiceNow AI Agent + Workflow Data Fabric in Action
ServiceNow AI Agent in action as it seamlessly integrates with Workflow Data Fabric to automate decision-making and execute actions across external systems. In this demo, the AI Agent intelligently processes a request, leverages real-time data insights, and takes the right steps to fulfill it—demonstrating the power of AI-driven automation.
2025-06-25 by ServiceNow Community
Is Your Data Holding Back Your AI? Meet Zero Copy Connectors
60% of AI projects fail...not because of bad models, but because the data isn’t ready. In this session, we walk through how ServiceNow’s Workflow Data Fabric helps you unlock siloed data, connect to platforms like Snowflake and Databricks with Zero Copy Connectors, and power real-time AI Agents at scale. See how insights turn into action across your business...with no duplication, no delays, and no compromises.
2025-08-08 by Michael Slabodnick
Workflow Data Fabric Overview with Yokohama
I'm back, with an overview of the Workflow Data Fabric Hub just released in Yokohama Patch 5! In this video I talk about some of the architecture that's driving WDF and how it compares to Remote Tables (released in New York), as well as give a live demo of setting up a WDF table to a MySQL database.
Troubleshooting
Known Error Portal
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