Many uses cases worth exploring when it comes to integrating #servicenow to your Jira instance(s). Quite likely you’re dev community are using it and keeping their tasks in sync with those on ServiceNow will be incredibly valuable (think problem tasks….).
Check out this short but on point video:
https://www.youtube.com/watch?v=TtbXdN1VfYU
Shows how to set up a bi-directional Jira webhook in a ServiceNow instance.
Chapters:
00:00 Intro
00:24 Create a webhook registry in ServiceNow
00:52 Create a Jira webhook
01:29 Create a webhook routing policy in ServiceNow
