ATF for Service operation Workspace (knowledge module)

rachna56
Tera Contributor

‎04-17-2025 04:26 AM

Hi Team

 

Open an existing record doesn't seem to work as expected in Service Operation workspace even though I am providing document id from previous step. It's unable to open it and is there a way or setting to render all tabs like "Details" and "Related Records" displayed in the form of the attached screenshot in one  form in service operation workspace instead of multiple tab.

 

rachna56_0-1744889021221.png

rachna56_1-1744889067722.png

 

 

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-17-2025 04:29 AM

Hi @rachna56 

 

The error say about sys_id not sure but in last step did you provided any sys_id?

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Dr. Atul G. - Learn N Grow Together
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rachna56
Tera Contributor
In response to Dr Atul G- LNG

‎04-17-2025 07:20 AM

Yes I did if you see previous step from there only I am feeding in

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to rachna56

‎04-17-2025 10:36 AM

Not sure what’s wrong here then. Try the same steps manually with the same user and check. If the issue persists, log a case with Now Support.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Ankur Bawiskar
Tera Patron
Tera Patron

‎04-17-2025 07:23 AM

@rachna56 

share the step config screenshot how are you checking and passing the syId

what is the table on which you are opening?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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