Catalog Item Approval based on the Multi value Selection
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-12-2025 11:05 AM
Use Case: Trigger an approval workflow based on multi-value selection.
Step 1: A multi-select field named Role has been created with multiple role options (e.g., Accounting, Budget Manager, etc.).
Step 2: When one or more roles are selected, specific approvals should be triggered based on the selected values.
If Accounting is selected, an approval request should be sent to Approver X.
If Budget Manager is selected, an approval request should be sent to Approver Y.
The workflow must dynamically handle multiple selections and send approval requests to the corresponding approvers for each selected role.
I attempted to create the flow, but the approval is not being triggered.
Please help on the above use case ASAP.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-12-2025 11:09 AM
@AshokK534660413 I would recommend using Decision Table to send dynamic approvals. https://www.servicenow.com/community/servicenow-ai-platform-blog/making-smarter-decisions-in-service...
If my response helped you, please click on "Accept as solution" and mark it as helpful.
- Saloni