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10-17-2025 04:40 AM
Hi all!
I have a Flow that Creates Catalog Task. It uses Catalog Item variable is_this_repairable_under_warranty.
I have made that this variable is mandatory when closing task (Closed Complete) with UI Policy (match Short Description).
This IF is not triggering okay because when flow Creates Catalog Task and Task is Closed Complete the variable is not 'caught' it stays empty untill next run.
I've tried action Wait for Condition - but this did not work either.
What am I missing? Can I even do this?
Solved! Go to Solution.
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10-17-2025 08:09 AM
@StefanSrba
if you use the earlier "Get Catalog Variables" action output it might give you outdated variable value
Just before the IF logic you need to use "Get Catalog Variables" Flow action again to get the latest variable value.
see this KB
The "Get Catalog Variables" Flow Action will return Outdated Variables
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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10-17-2025 08:09 AM
@StefanSrba
if you use the earlier "Get Catalog Variables" action output it might give you outdated variable value
Just before the IF logic you need to use "Get Catalog Variables" Flow action again to get the latest variable value.
see this KB
The "Get Catalog Variables" Flow Action will return Outdated Variables
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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10-20-2025 12:24 AM
I've added this Action step now, but it still does not work as intended..
But I still ave the Condition being empty on the left side.
=yes
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10-20-2025 12:34 AM
Hi!
I've added a new Get Catalog Variables and referenced that one in my IF clause and it works now!
Thanks for the solution!
