Extract email from sc_task work notes

eduardosant
Giga Contributor

Hello community, I'm trying to create a flow to automate emails. In the "to" field of the action available through Service Now, I managed to create a script to extract the "description" field. However, I need to do the same for "work notes", but I was unsuccessful. I need help and creativity on how to perform this task.

Below is the script I created to extract the email in the "to" field.

 

 

// Get the description of the trigger record
var description = fd_data.trigger.current.description;

// Regex to extract email
var emailRegex = /[A-Za-z0-9._%+-]+@[A-Za-z0-9.-]+\.[A-Za-z]{2,}/;

// Search by email
var match = description.match(emailRegex);

// Returns the found email or empty string
if (match) {
return match[0];
} else {
return '';
}
3 REPLIES 3

YaswanthKurre
Giga Guru

HI @eduardosant ,

 

What exactly is your issue, are you not able to get the work notes from flow script ?

 

Thanks,

Yaswanth.

Hello yASWANTHkURRE, I'm not able to transform work notes into the "string" type. 

Hello @eduardosant ,

 

Are you using "fd_data.trigger.current.work_notes.toString()"? for all the work notes on current record

 

or you only need the recently added worknotes?

 

Thanks,

Yaswanth