How to show percentage of reopened incident in reports.

JatinSharma · ‎04-03-2025

Dr Atul G- LNG · ‎04-03-2025

https://www.servicenow.com/community/platform-analytics-forum/best-approach-to-calculate-percentage-...

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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View solution in original post

AndersBGS · ‎04-04-2025

Hi @JatinSharma ,

You need to utilize performance analytics to get the percentage of incidents reopened.

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

View solution in original post

Dr Atul G- LNG · ‎04-03-2025

Hi @JatinSharma

https://www.servicenow.com/community/platform-analytics-forum/best-approach-to-calculate-percentage-...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

AndersBGS · ‎04-04-2025

Hi @JatinSharma ,

You need to utilize performance analytics to get the percentage of incidents reopened.

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/