How to show percentage of reopened incident in reports.

JatinSharma · ‎04-03-2025

Dr Atul G- LNG · ‎04-03-2025

https://www.servicenow.com/community/platform-analytics-forum/best-approach-to-calculate-percentage-...

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View solution in original post

AndersBGS · ‎04-04-2025

Hi @JatinSharma ,

You need to utilize performance analytics to get the percentage of incidents reopened.

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/