How to show percentage of reopened incident in reports.

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JatinSharma
Tera Contributor

‎04-03-2025 11:17 PM

How to show percentage of reopened incident in reports.

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AndersBGS
Tera Patron

‎04-04-2025 12:23 AM

Hi @JatinSharma ,

 

You need to utilize performance analytics to get the percentage of incidents reopened. 

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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AndersBGS
Tera Patron

‎04-04-2025 12:23 AM

Hi @JatinSharma ,

 

You need to utilize performance analytics to get the percentage of incidents reopened. 

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/