OAuth 2.0 setup for Jira Spoke – Need Help

[VenkateshH]

Hi,

I’m trying to configure OAuth 2.0 authentication for Jira Spoke in ServiceNow.

Has anyone implemented this successfully? I need help with the Jira app configuration and the Connection & Credential setup in ServiceNow.

Any guidance would be helpful.

[YashwanthV18760]

Step 1: Navigate to Jira Webhook Registries in ServiceNow.  

Step 2: Add the Jira API token in the Token field.

Step 3: Click on Callback URL, copy the generated URL, and paste it while creating the webhook in Jira.

Step 4: In Flow Designer, duplicate the default Jira process flow available under Subflows (this flow is installed automatically when the Jira Spoke is installed). Configure the flow by adding all the required actions so that when a ticket is updated in Jira, the webhook triggers the flow and updates the corresponding incident in ServiceNow.

Step 5: Before testing the flow, add the newly created flow to the Jira Webhook Routing Policies and associate it with the webhook.

Additionally, you can refer to this documentation

https://www.servicenow.com/docs/r/integrate-applications/integration-hub/setup-jira-spk-opt2.html

[miftikhar20]

Hi @VenkateshH ,

Please refer to following tutorials:

Integration Hub | Set up the Jira spoke for Jira Cloud with OAuth 2.0 authentication - YouTube
ServiceNow integration with Jira using OAUTH 2.0 | Connection setup | Integrations | Chapter 13 - Yo...

If my response helped, please mark it as the accepted solution so others can benefit as well.

[yashkamde]

Hello @VenkateshH ,

I had implemented this, so for Connection & Credential setup you will have to configure like this :

This record will be already present when you instal Jira Spoke Plugin, only you need to define the connection ->

After that your connection setup will look like this there you need to define your connection URL with your atlassian-jira Cloud ID :

You will get your cloud Id here : "<atlassian_user_id>.atlassian.net/_edge/tenant_info"

Also in Connection setup you will need to configure the credential record (below name) :

So there you will need to define certain scopes ->

After that you are ready to Integrate only click on Get OAuth Token and this will generate your token ->

If my response helped mark as helpful and accept the solution.