Hi poojaritaru,
Service Catalog and Flow Designer is used to automate what happens after a user submits a catalog item in ServiceNow. Instead of using legacy workflows, Flow Designer provides a low-code, visual way to define the fulfillment process.
When a catalog item is requested, the flow typically triggers on the creation of the Requested Item (RITM) and performs steps such as:
Creating catalog tasks for fulfillment teams
Sending approvals (manager or group)
Updating records
Sending notifications
Applying conditional logic (for example, approvals only if certain criteria are met)
In simple terms, the catalog item handles the user request, and Flow Designer controls the process that runs behind the scenes to fulfill that request.
This approach is now the recommended standard in ServiceNow because it is easier to maintain, reusable, and more flexible compared to legacy workflows.
Hope this helps!
If this resolves your issue, please mark the response as Helpful and accept it as the Solution so it can assist others as well.
Thanks & Regards,
Sachin Narayanasamy
