I’m managing IT-related workflows for content operations, including handling submissions and updates for Modern Food Catering, and I’m exploring how to automate routine incident and task management in ServiceNow. Currently, content requests and issue tickets are created manually, which leads to delays during peak activity periods.
I’m looking for guidance on best practices for automating ticket assignment, approvals, and notifications specifically for non-technical tasks, such as content updates or website workflow issues. Are there recommended workflow templates, scripts, or tools in ServiceNow that help streamline these types of operations without overcomplicating the process?
Any examples, tips, or case studies from the community would be greatly appreciated.
