Servicenow customization

[AhuelieW]

Hello wonderful Servicenow gurus.

I hope my message finds you well.

We're using, in my org, two accounts within SN. One  regular account and one admin account for specific tasks. However we'd like to, if possible, use the regular account on the regular basis days and have a button (like "Elevate role") to give us access to our admin roles.

Basically, instead of having "Elevate role" for security_admin like in the PDI, we'd like to have "Elevate role" but for admin.

Thanks for your help

[YaswanthKurre]

Hi @AhuelieW ,

No, you cannot elevate from one role to admin role through the standard elevation mechanism.

ServiceNow doesn't support automatic elevation for the admin role because it's considered too powerful and could create security risks.

Warning: The use of elevated privilege on an admin role is not supported. Instead, require admins to manually elevate, see Force administrators to manually elevate

Refer the documentation: https://www.servicenow.com/docs/bundle/yokohama-platform-security/page/administer/security/concept/c...

If this answer is helpful, please mark this as correct and helpful.

Thanks,

Yaswanth

[AhuelieW]

Hi @YaswanthKurre ,

Here is what I want. Do you think it's possible ?

I want the admin role (or whatever role i create) available when you hit "Elevate role". So instead of having security_admin (in the PDI) i'd like to have admin or the new role i created here.

[YaswanthKurre]

Hi @AhuelieW ,

It is not possible for admin role, but any other roles  (user_admin or other than admin) you can achieve it.

Please refer the links chaintanya and I mentioned above, It has detailed explanation on how you can achieve it.

If this answer is helpful, please mark this as correct and helpful.

Thanks,

Yaswanth