set assignment group

[RoshaniB]

I want to set assignment group for request on the basis of type of request and location from workflow how do i do that.

[Shraddha sawant]

@RoshaniB -

To implement dynamic assignment in a ServiceNow workflow based on Type and Location, you can use either the legacy Workflow Editor or the modern Flow Designer.

The "Best Practice" approach is to avoid hard-coding Sys_IDs in scripts and instead use a Decision Table or a Mapping Table.

Flow Designer (Recommended)

This is the most scalable way to handle routing without writing complex "if-else" code.

1. Create a Decision Table: * Go to Decision Builder.

   • Create a table with two inputs: Request Type (Choice/String) and Location (Reference to cmn_location).

   • Set the result to Assignment Group (Reference to sys_user_group).

   • Add your rows (e.g., Type=Hardware + Location=London → Group=UK IT Support).

2. In Flow Designer:

   • Add the action Make a Decision.

   • Map your catalog variables (Request Type and Location) to the decision inputs.

   • Use the output of this decision in your Create Catalog Task action under the "Assignment Group" field.

[Ankur Bawiskar]

@RoshaniB 

you can use workflow run script for this to set Assignment Group for REQ or RITM

something like this

var requestType = current.variables.requestTypeVariableName;

var location = current.variables.locationVariableName;

if (requestType == 'your value' && location == 'abcd') {
    current.assignment_group = 'groupSysId1';


    // if you wish to set for REQ then use below code

    var req = current.request.getRefRecord();
    req.assignment_group = 'groupSysId1';
    req.update();
}

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