SLA

[Yohanes Debebe1]

How to setUp SLA for "List" type fields, SLA are designed for "User[sys_user]" fields such as Assigned to, is it really possible to setUp SLA for all users in "List" type field?

[Dr Atul - LNG]

Hi @Yohanes Debebe1 

What is your use case here?

[Mark Manders · Accepted solution]

Your screenshot really helps, because you are talking about SLA Breakdowns and not about SLAs.

And, unfortunately, the answer is no. The SLA Breakdown checks on a single user field, not on a list. It is checking on assignment and for that, it would also be weird to have multiple people assigned to one ticket.