Workflow studio is loading but the canvas is blank after user Undo 3 times

[sujaykm]

Workflow studio is loading but the canvas is blank after user Undo 3 times.
I waited for 1 to 2 mins and refreshed the page, still not opening and opened in private window, not opening and if I tried to open other flow, not able to open

[Ankur Bawiskar]

@sujaykm 

if this is for PDI or customer instance then you can try clearing instance cache using cache.do and then logout and login

Try to repair the plugin and see if any mismatch, check this

if it's for PDI then there is no support from ServiceNow

if t's for Customer instance then raise case with ServiceNow

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@sujaykm 

Just following up to see whether my suggested solution worked for you.

If you're still facing any issues, I'd be happy to help further.

[Dr Atul G- LNG]

Hi @sujaykm 

Try repair the plugin once.

[Tanushree Maiti]

Hi @sujaykm 

• Clear the instance cache by typing Cache.do in Application Navigator and enter
• Login in Incognito/Inprivate browser and confirm whether you are getting the same result
• If issue is not solved, Repair the 

  1. Workflow Studio (sn_workflow_studio)

  2. Flow Designer - Designer (sn_flow_designer)