In Workforce Optimization for ITSM, you can use the Coaching module to reskill and upskill your teams to meet the digital demands of today.
As an IT Manager, in the Coaching module, you will be able to:
1) Leverage internally created content and 3rd party content to administer learning
2) Import content from 3rd party Learning Management Systems, such as Pluralsight, Udemy, Cornerstone (out of the box integrations)
3) Create Learning Paths to administer complex skills or to ramp up a new joiner on the team
4) Assign course items or learning paths and track until completion
As an IT Team Member, you will be able to do following in Service Operations Workspace:
1) View learning assigned to you by your manager in the Learning module
2) Track completion of learning tasks assigned to you
