Configuring the caller card in service operational workspace

Ajisha Mol B · ‎04-13-2023

Hi,

I want to configure the caller card in service operational workspace by default I can see caller name, channel and state. Now I need to add some more fields those are caller_id.manager, caller_id.phone_number in caller card.

Johns Marokky · ‎04-13-2023

Hi @Ajisha Mol B ,

Are you sure that you are using the OOTB SOW workspace. Because I have added few more records and it works fine.

Go to the record information view port and compare it with OOTB workspace to make sure that all the containers are properly mapped or not.

if its customized its very difficult to troubleshoot without having the hands on the instance.

Hoping that it might be helpful.

Mark helpful if it helps in solving your query.

Regards,

Johns

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Kalyani Jangam1 · ‎04-15-2024

Hi @Johns Marokky

I have added user related field ex email,manager in script include but it is not updating in workspace.
Is anything except script include to add field. Please let me know if you have idea about it.

Kalyani Jangam1 · ‎04-15-2024

Hi @Ajisha Mol B

Is your issue solved??

I have also same requirement in which I have to add caller email and email manager. I have tried by using script include but not found solution on this.

Please let me know how you add details accordingly.

Kalyani Jangam1 · ‎04-15-2024

Hi @Ajisha Mol B

Please let me know if your issue resolved and what you have done.
I have also same requirement. Tried on script include but not able to do this.

Thanks in Advanced!!!

noraarhzane2 · ‎12-05-2024

Did it work for you to dot walk to the user table? or how did you solve it?