If you miss any content, please leave it as a comment and I will add it to this article.
| Table of Contents |
My library Knowledge Sources To Go is very popular, but it was intended mainly as a thematically grouped guide to standard sources and was provided by me as a PDF file. For certain topics, however, there is so much content that I can no longer include it in that document, as it cannot continue to grow forever.
For this reason, I have decided to handle such topics in individual community articles like this one instead.
What is Workplace Service Delivery?
As an extension of the Employee Workflows portfolio, ServiceNow Workplace Service Delivery (WSD) was designed to deliver seamless digital experiences, enabling workplace insights for strategic decisions and great experiences for employees. With the power of WSD, provide an omni-channel experience to create any workplace reservation, register visitors, navigate the workplace, submit service requests, and optimize the use of space.
Workplace Service Delivery Suite at Store
The ServiceNow Workplace Service Delivery Suite provides a set of applications to help deliver a digital experience for employees to interact with the services offered by their workplace. The Workplace Service Delivery Suite allows customers to easily download all licensed Workplace Service Delivery applications at once, eliminating the need to install them individually.
Entry point to the official product information pages
Entry point to the official product documentation
Summarized overview in one PDF file
Recommended Implementation Sequence
Outlines which products to implement through the Foundational, Crawl, Walk, Run, and Fly phases to ensure Customer Success for Workplace Service Delivery.
From a People, Process, Data/Analytics and Technology perspective the typical insights and risks that may be faced during an implementation along with recommended solutions and mitigation options.
What is an integrated workplace management system (IWMS)?
Find the answer for this question and what ServiceNow has in place in the linked article
Trainings & Courses
Workplace Service Delivery Collection
This learning path provides all the required training and applicable exam to become a Workplace Services Practitioner within ServiceNow. You will engage in different learning options and demonstrate the skills that you have gained for WSD verticals including ServiceNow Fundamentals, current Platform Family Release, WSD, Safe Workplace, and Health and Safety Incident Management. These learning moments provide you with the knowledge and practice on our internal implementation and also provide a route to further learning.
Articles & Blogposts
2023-08-07 @ElizabethBohlin
Workplace Service Delivery – What’s new in the August 3rd release
This blog is a deep dive into the new features for the August 3, 2023 release of the Workplace Service Delivery (WSD) Store Apps.
Videos & Podcasts
2022-08-24 by ServiceNow Community
Join this session with ServiceNow Advisory Solution Consultant, Jen Cleveland, on how to optimize your next-generation workspace with ServiceNow Workplace Service Delivery.
2023-09-29 by ServiceNow Community
August '23 Store Release: What's new for Workplace Service Delivery
If you are looking to learn more about what’s new in ServiceNow's August Workplace Service Delivery release, this session is for you! Learn more about our latest new features and enhancements which include:
- Move Scheduler
- Occupancy Reporting w/ Badge Access Data
- Map-Based Space Administration
2025-04-04 by ServiceNow Community
Leveraging Workplace Service Delivery as the Foundation for a Digital Building Strategy
This webinar will outline the framework and key considerations of realizing potential value of your ServiceNow Workplace Service Delivery platform by connecting it to a digital buildings strategy. We will walk through how WSD can be used as a foundational tool to frame, deliver, and actualize a digital building strategy. We will cover the process for establishing a strategy, key factors to consider, challenges to be aware of, and the business cases that drive multiplicative value.
Individual Applications
Case Management
Workplace Case Management enables workplace service teams to manage employee service requests in the workplace. It eliminates generic, time-consuming tools like email, phone calls or walk-ups. Workplace teams can standardize the process, interaction and fulfillment of service requests – such as room configurations, catering, room equipment – or even transfer cases to other departments across the enterprise.
Entry point to the official product documentation
Summarized overview in one PDF file
Provides detailed guidance on the way that ServiceNow intends the process to-be.
Product Architecture Blueprint
Describes the inherent functionality of the product and outlines the technical components in the form of a diagram.
Reservation Management
Workplace Reservation Management allows employees to search, reserve and check-in for any workspace using map, card or schedule views. To collaborate, employees can reserve near their colleagues based on proximity, secure multi-location conference rooms for distributed team meetings, add service requests such as catering and room configurations, and reserve similar spaces across multiple buildings within one reservation. To foster connectivity, employees can share reservation itineraries and add attendees or register visitors within the reservation process
Entry point to the official product documentation
Summarized overview in one PDF file
Provides detailed guidance on the way that ServiceNow intends the process to-be.
Product Architecture Blueprint
Describes the inherent functionality of the product and outlines the technical components in the form of a diagram.
Videos & Podcasts
2022-04-07 by ServiceNow Community
Configuring Reservation Management
Join this session with ServiceNow Outbound Product Manager, Elizabeth Bohling, on how to configure the Workplace Reservation Management application.
Indoor Mapping
Workplace Indoor Mapping provides a native experience for indoor mapping on the ServiceNow platform that is included in the Workplace Service Delivery solution, featuring directions, wayfinding, and reservations. Like many enterprises redefining their workplace, the ability to enable workplace managers with a self-service studio for creating and managing indoor mapping experiences is vital to delivering a great workplace experience. Employees are able to use published maps and create reservations near colleagues based on proximity, set and reserve spaces as favorites, report workplace issues to service teams, and get directions to and from points of interest.
Entry point to the official product documentation
Summarized overview in one PDF file
Videos & Podcasts
2022-05-05 by ServiceNow Community
Join this session with Director of Product Management, Mederic Morel, on how to configure the Workplace Indoor Mapping application.
2022-05-17 by Justin Meadows
ServiceNow released a new application named Indoor Mapping on May 5th, 2022 that enables you to import and configure your campuses, buildings and floor maps within the platform, no longer requiring a separate subscription with a third-party. In this video I show how these floor maps are presented to users and how you can use this new application to import and configure your floor plans using Map Studio.
2022-12-02 by ServiceNow Community
Workplace Indoor Mapping CAD File Cleanup Guide
Join this session with ServiceNow Product Success Architect, Alexandre Clay, to hear recommended steps on how to clean up your CAD files before uploading them to your indoor map studio.
2022-12-21 by ServiceNow Communiy
Setting up and configuring Workplace Indoor Mapping
Join this coffee chat with ServiceNow Workplace Service Delivery product success team Alexandre Clay, Gaurav Diwanji, and Carolyne Fahim.
Workplace Space Management
ServiceNow Workplace Space Management provides the workplace administrators the tools and visibility they need to help plan, design, and optimize workspaces in the new hybrid workplace. Workplace teams can use space management to gain accurate workplace data to efficiently design and manage spaces, and improve floor space and meeting room usage throughout the workplace.
Entry point to the official product information pages
Entry point to the official product documentation
Summarized overview in one PDF file
Read this eboojk and learn:
- Why your organization should put more thought into space management.
- How to leverage tools like space admin, space utilization, and space visualization modernize organizations.
- Why it’s important for employees to better configure their space.
Workplace Maintenance Management
Space Management helps workplace users find and book a desk near their team members, reserve meeting rooms for a client or team meeting, and reserve parking spaces. It allows the inventory of available workplace spaces to be optimized for employees so that they can perform their work more efficiently.
Entry point to the official product information pages
Entry point to the official product documentation
Summarized overview in one PDF file
Move Management
Workplace Move Management enables employees to collaborate, communicate, and easily manage one-off seat changes from start to finish. Both employees or their managers can make move request through a configurable, automated process so that the workplace managers can supervise the movement of employees and their belongings with minimal to no disruption.
Entry point to the official product documentation
Provides detailed guidance on the way that ServiceNow intends the process to-be.
Product Architecture Blueprint
Describes the inherent functionality of the product and outlines the technical components in the form of a diagram.
Visitor Management
Workplace Visitor Management enables employees to seamlessly register guests expected at the workplace and allows organizations to manage safe and secure check-in procedures. Once visitors are registered, automate tasks such as communications, badge printing, health surveys, and paperwork required prior to their scheduled arrival. The workplace teams and office receptionists can easily monitor a visitor's arrival status with real-time dashboards. Tasks and approvals are automatically generated to initiate building access, grant Wi-Fi access, add a parking space, link to an existing room reservation or include any other requirements for their scheduled arrival.
Entry point to the official product documentation
Provides detailed guidance on the way that ServiceNow intends the process to-be.
Summarized overview in one PDF file
Product Architecture Blueprint
Describes the inherent functionality of the product and outlines the technical components in the form of a diagram.
Troubleshooting
