Default assignment group for Workplace Case
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‎02-23-2023 02:49 PM
Hi,
When creating a new case in the Workplace Case table (sn_wsd_case_workplace_case) the assignment group always defaults/populates to 'Workplace Services'. I found an Assignment Rule ("workplace case") where this is coming from, but even if I deactivate it it still makes the assignment, both when I Save or Submit. Looked for workflows, BRs, client scripts... nothing. Any ideas?
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‎02-23-2023 02:53 PM
Hi,
Did you check the default value in the dictionary override for the field assignment group on the table workplace case?
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‎02-23-2023 02:56 PM
Yes, there are no dictionary overrides for that table.
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‎02-23-2023 03:06 PM
Check any on insert business rules and flow designer
Also check here Navigate to All > Item Designer > Administration > Task Assignment Definitions
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‎02-23-2023 02:56 PM
Can you check if there is a flow designer?
