Resolved! Disable Add Extra Services
How do you turn "Add Extra Services" off in WSD Reservations on Employee Center? Also is it possible to change that image?
Forum Posts
Workplace Service Delivery - Reservations Module - Daily Neighbourhoods
Hi, One of our offices is particularly heavily utilised but colleagues on that site are required to attend the site 2 days of each week. When colleagues attend then understandably they want to sit next to their team mates. For this reason, we need...
Workplace Service Delivery Floor Plan Upload Error
We recently upgraded our instance of SNOW to Yokohama. When uploading a new floor plan I encountered the error in the attachment. Would like to understand what is causing this and how to adress it. On the Non-Yokohama SNOW Instances the floor plans a...
Resolved! Map not displaying in reservation page
Hi, I'm setting up my first campus/site/etc. for reservation in WSD. I've created all the region/site/campus/building/floors, have uploaded and configured my CAD and sync'd it into WSD. I've set some spaces to reservable as well as the building and f...
Visitor Policies WSD
Hello!I am trying to set up visitor policies so that when they get email notifs, they have to accept them. I created the visitor policy, assigned it to a building, and set the required for external as true. Despite this, when I test adding an externa...
Kiosk and monitor for a Walk-up Experience
Does ServiceNow have best practices for selecting hardware requirements for kiosk and monitors for Walkup?
Implementing Workplace Service Delivery's Workplace Services Kiosk, 29th May 2025
Where can i find the recording from this webinar ? event was scheduled on 29th May 2025
Workplace Service Delivery: Teams Integration - Documentaiton
We are currently finding the online KBs for Integrating with Teams a bit lacking. Is anyone aware of a full step by step document that lists each step? For example, in some documentation I am seeing that you need to go to Flow Designer for the Connec...
Workspace Service Delivery with Microsoft Online Exchange Spoke issue
Hello Community, I wanted to blog about some technical debt we've been chasing for the past 6 months. This is not a question but an article to hopefully help the next person. With Return to Office, we implemented Workplace Service Delivery (WSD) in 2...
Resolved! Hide "Location Directory" on Employee Center
Hi Folks, I've just installed WSD on our dev instance and we're starting to explore rollout. My question is this: When I installed the plugins, a "Location Directory" was automatically added to our Employee Center. How do I hide this? Thanks in advan...
Resolved! Integration between case mgmt from Legal, HR and WSD!
Hi,Do you know if there is an integration between case mgmt from Legal, HR and WSD? I mean when one area needs to engage another one... is there any documentation about that? There are some request that requires legal and WSD help on the same request...
Unable to preview the indoor map
I have uploaded the map in indoor maping. When I try to preview - The following buildings and floors are configured but not selected in this view. Please review to make sure this is intentional.Is there anything else I need to?@Elizabeth Bohling
Show Floor only which have maps on Location Directory
Hi Community, On Location Directory Floor Fields is showing all floors even they are not having maps.How to set the Floor Fields to display only floors having floor maps.I have checked the widget but there no such condition or filtering is happening ...
Is First Come First Serve the Only Option for a Reservation
Can you configure the reservation options to something other than first come first serve out of the box? For example, can you prioritize by seniority, role, or some other user criteria? Could you also prioritize based on last visit to office? For...
Error while uploading CAD(.dwg) file into Map Studio
Hi All,I am getting below error while uploading CAD file into Map Studio - "Setup job failed for the following reason: Could not connect to Map Import service." I have tried with 3 different files, yet same issue. Anyone has idea what's the issue is?...
