Desks not being created or displayed

edm123
Tera Contributor

I am creating a new building and floor in WSD. Everything appears to have gone OK but when I check after creation and sync a number of desk objects haven't been created.

 

In map studio I can see the desks in map configuration and the CAD editor. They all look to be setup correctly and are closed objects with names. After the sync a lot of the desk objects are created as spaces but not all of them and when  go to the user view or map editor I can see that a lot of them are missing.

 

Attachment shows what I see in map studio and then in the view editor. Can see that desks 62077, 62078, 62079, 62080 and 62083 haven't been created or visible even though they are same type and setup as the desks that are shown.

 

I've tried deleting maps and recreating but same issue, any ideas?

 

As a quick addendum I noticed that after deleting and recreating the floor the same issue is there but it creates some desks that weren't shown before and misses out desks that were created previously. So guessing that proves the CAD is Ok and that issue is in the creation of spaces from the CAD but why, I don't know!

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Laveena-Agarwal
Kilo Sage
DISCLAIMER: This demo is based on the November 2022 version of the app. Join this coffee chat with ServiceNow Workplace Service Delivery product success team Alexandre Clay, Gaurav Diwanji, and Carolyne Fahim. Timestamps: 00:00 - Introduction 04:18 - Scenario 1: Creating a campus and new WSD Data