Can anyone provide frequently ask questions on reservation management?
Hello Can anyone provide frequently ask questions on reservation management? Thanks and Regards ShraddhaDesai
Forum Posts
how can I remove the Add extra Services button here? (Workplace Reservation Management)
how can I delete or disable the "Add extra services" button here so that it no longer appears on the widget?
Indoor Mapping Properties - Global Admin cannot access it
Hello all, When a user that has the Global Admin role (sn_wsd_core.admin) is trying to access "Indoor Mapping Properties" application menu, get this message: Requested resource not found The needed roles are OOB (sn_map_core.map_admin, admin), so t...
Workplace/Indoor Mapping Roles definitions
After installing Workplace using Indoor Mapping, and all of the scopes that go along with that, I have the understanding of "Space Mapping" versus "Indoor Mapping", but I cannot find any clear documentation on what roles are required for what activit...
Reservation Widget - Default Reservable Module
Hello, Currently when users visit the WSD portal for the first time, the default option in the Quick reservation widget is set to 'space' and they cannot select the floor and time slot. How do you change the default 'space' option to a different Rese...
Resolved! Workplace Reservation: Areas vs Neighbourhoods
Hi all, Can anyone explain the difference between areas and neighbourhoods in the Workplace Reservation product? Unfortunately the documentation page doesn't really provide any explanation of the use or intent e.g. when should you use an area vs a ne...
Workplace Visitor Management
Hi WSD experts,In visitor management, when a guest is registered, Receptionist staff will print their Badges.The badge looks like below. When we click the print badge Ui action, we need to get the hardcopy printed from the printer.How can we achieve...
How to disable or decommission a Workplace Service
We are cleaning up some of the OOTB services in Workplace Services that are not needed currently. I was just going to remove them from being active... but the service still appears available to select. Is there a good way to disable this or decommi...
Resolved! External users are not able to access the Workplace Services portal
Hello,Users with the 'snc_external' and 'sn_wsd_core.workplace_user' roles are not able to access the Workplace Services portal (https://x.service-now.com/ws). It is showing a 404 page: The portal however is accessible to users with 'snc_internal' a...
Resolved! Map view not populating on employee center
Hi, The Map view is not populating as an option within the EC Reservation search. The reservable module has been configured - the map view is active, but will not appear. I am able to see the card and schedule views but not the map. The campuses have...
Resolved! Map doesn't show on WSD portal (Indoor map plugin)
I'm trying to make the new Indoor Mapping plugin work in the Workplace Reservation Management module, but I cannot get the map to show on the Portal. 1. Using the Map Studio I did the following: - created a campus, building & floor + imported a png...
Resolved! Unable to upload an Autocad file in Map Studio
When trying to upload an AutoCad dwg or dxf file, I always get the following error message : Setup job failed for the following reason: Request not sent to uri= https://mapimport/sources/autocad-source/extract/geometries : org.apache.commons.httpcli...
How to change the default sound alert for Agents when new chats comes?
Hello, We have one requirement to change the Default Sound Alert for Agents when new chat comes. I was trying to create a new record in Audio Files But, while uploading the desired audio file, it is giving an error. The format of the file is also co...
How to change assignment groups in the Agent workspace for sctasks
There is no field for the assignment group on SCTasks in the Agent workspace. Therefore how can this be updated in the workspace if it needs to be transferred?
Resolved! Workplace Service Delivery Installation
Hi all, i should install the Workplace Service Delivery module on a customer DEV Instance, what is the procedure to install it? I can't find the installation procedure. Thanks
