Error while uploading CAD(.dwg) file into Map Studio

Sumanth Kallam
Tera Contributor

Hi All,

I am getting below error while uploading CAD file into Map Studio -

"Setup job failed for the following reason: Could not connect to Map Import service."

 

I have tried with 3 different files, yet same issue. Anyone has idea what's the issue is? (dev181197).

NOTE: - Plugins are up to date.

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Sumanth Reddy Kallam
4 REPLIES 4

Mederic Morel
ServiceNow Employee
ServiceNow Employee

Hi Sumanth,

Could you please check the following parameter in your configuration?
Indoor Mapping>Indoor Mapping properties>Map import service URL 

The expected value is https://mapimport

Mederic

Hi Mederic,
yes, it's the same!

SumanthReddyK_0-1700645249066.png

 

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Sumanth Reddy Kallam

I recommend that you open a case with ServiceNow support.

Did you ever solve this? If so, how?