ServiceNow ATF – Moving To location fields not updating in ESC Portal
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2 hours ago
Hi ServiceNow Community,
I’m trying to automate the New Desk / Desk Change Request flow using native ATF on the Employee Service Center (ESC) portal.
For Moving From → Building/Floor/Space, Set Variable Values (SP) works correctly and all three fields are visibly populated.
The issue occurs only with Moving To → Building/Floor/Space. ATF reports the values as successfully set, and the destination summary displayed below is also updated, which indicates that the selection/value is being captured in the backend. However, the actual Moving To fields still show “Select a building/floor/space”, and the mandatory asterisk remains.
After these mandatory fields are populated, the next action should be to click Submit. But because the visible fields are not updated and the mandatory validation is not cleared, the submission fails.
I have already tried splitting the three fields into separate steps, setting only Building, adding waits, and using a server-side script. Manual selection on the ESC portal works correctly.
Has anyone successfully automated this New Desk / Desk Change Request on the ESC portal using ATF? Is this a known ATF limitation with the Moving To/custom location component, or is there a supported workaround?
